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Your security, safety, and health remain our top priority. We have enhanced our health and safety protocols to adhere to the recommendations and guidelines set by the Center for Disease Control & Prevention and the City of Miami Beach.
We assure you of our commitment to continuously elevate our standard to provide our guests with a safe and comfortable stay.
Staff and guests must wear a mask or cloth face covering that covers the nose and the mouth. Guests must adhere to wearing their masks in public areas as mandated by the City of Miami Beach.
6-foot physical distancing policies are implemented throughout the property with floor guides to assist and remind our guests of adequate spacing. Signage and plexiglass barriers are installed to further aid distancing safety measures.
Hand sanitizer stations are easily accessible throughout the property. We have enhanced our cleaning protocols and increased the amount of routine cleaning throughout the resort. Increased focus will be placed on high-touch surfaces and common areas using cleaning products that meet EPA guidelines.
All public spaces are cleaned daily using Electrostatic cleaning systems. Enhanced frequency cleaning of all public areas with an increased focus on high touch zones and surfaces to be enforced.
All rooms will be treated using Electrostatic cleaning systems prior to guest check-in. All housekeepers will wear hotel-issued gloves and masks practicing enhanced cleaning processes.
Signages, as well as floor markings, will be conveniently displayed in all areas to remind guests of health and hygiene guidelines and to aid in social distancing.
All menus can be viewed on your personal mobile device using QR codes. All seating will strictly follow the guidelines outlined by the City of Miami Beach. In-Room Dining is available with contactless drop-off only.
Rigorous measures have been taken to provide maximum outdoor air circulation throughout our buildings and guest rooms with air filters that meet or exceed published standards.
All team members wear appropriate PPE based on their roles and responsibilities in adherence to state and local regulations and guidelines. Employees are issued facial coverings, are required to wear them as appropriate, and trained how to properly use and dispose of them.
All Employees will have their temperature read prior to beginning each workday. For all recordings above the temperature of ≥ 99.5 °F (37.5°C) entry will be denied and referred for medical attention. Employees running a temperature are required to stay home.
Employees are trained in all enhanced health, hygiene, and social distancing practices. Reporting and recognizing Covid-19 symptoms and following appropriate medical care and isolation procedures recommended by the CDC are employee requirements.
Faena is focused on reducing and containing the opportunity for a virus to spread on our properties, therefore, the use of active protocols like the ‘Race to Trace’ service provided by the Department of Health assists in contact tracing the spread of Covid-19.
Covid-19 is a contagious disease that leads to severe illness and sometimes death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are vulnerable. By visiting Faena, you voluntarily assume all risks related to possible exposure to Covid-19.
In compliance with the CDC and City of Miami guidelines, some amenities will be limited or unavailable during your stay.
To reduce the spread of Covid-19, guests should:
- Avoid traveling if you have experienced a fever > 99.5, cough, sore throat, shortness of breath or breathing difficulties, fatigue, chills, muscle pain, headache, loss of taste and smell
- Cover your nose and mouth if you sneeze or cough
- Avoid touching eyes, nose, and mouth
- Always wear a mask if you are around other people